Once it ships, it's yours.
Every sale is final, so pick your flavor with care. Got a dud? If a device shows up damaged or won't fire, tell us within 3 days of delivery and a free replacement rides along in your next order.
01 · All sales final
We don't take returns or exchanges for change of mind. That covers a flavor that turned out not to be your thing, the wrong flavor picked at checkout, and devices that are still sealed in the box and never used. No refunds on those, and no swaps.
02 · Got a dud?
The one thing we do fix is a device that arrives damaged or doesn't work out of the box. Think: won't fire, screen stays dark, leaking from the body, burnt taste from the very first puff, a broken charging port, or a package that clearly got crushed on the way.
What doesn't count: damage after it reached you (drops, water, attempts to refill or take the device apart), or a problem reported more than 3 days after delivery.
03 · How to report it
Email service@flumfloatvapes.com within 3 days of delivery and include:
- Your order number (from the confirmation email or your My Account page)
- A photo or a short video that shows the problem
- A line or two on what's going on
A real person reads every message and replies within 24 business hours (M-F).
04 · How the replacement works
Once we've verified the issue, we add one free replacement device to your next order. There's no refund to your card and nothing to mail back. Just place your next order as usual and the replacement goes in the same box.
05 · Security-code issues
If the scratch-off code on the inner box fails Flum's verification check, handle it like a dud: email us within 3 days of delivery with the code, a photo or video of the device, and your order number. We look into the batch with Flum, and once it's verified the replacement comes with your next order.
To date we've never had a code fail on a device shipped from our warehouse (every batch is verified before it leaves our dock). If you receive a device with a failed code, something happened in transit — and we want to know about it.
Email service@flumfloatvapes.com within 3 days of delivery — real human reply within 24 business hours.
Last updated: 2026-10-21.
While you're here
Planning your next order? Browse the rest of the store — back to the store home page, or the complete flum vape flavors index to pick a different flavor. Two high-puff devices to swap into: the Flum Float Mello 50k (Eco/Turbo modes) and the Flum UT Bar 50K (dual-tank flavor switching). Check the Flum Vape Near Me page for transit time to your state.